Returns & Exchanges

At NQR, we strive to ensure your food products arrive in perfect condition; however, due to the perishable nature of our items, we offer a specialized resolution process for damaged or incorrect orders. Please notify us within 48 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product, the packaging, and the shipping label to help our team verify the condition of the items.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photographic evidence within 2 days of arrival.

• 3.
  Review Process

  Our quality assurance team will review your claim within 24 business hours to determine eligibility for a refund or a reshipment based on safety standards.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a replacement order will be dispatched at no additional cost to you.